Supporting Vulnerable Customers

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FSRE 2 · Supporting Vulnerable Customers

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Supporting Vulnerable Customers

The four drivers of vulnerability, the difference between actual and potential vulnerability, and what firms must do when they identify a vulnerable customer.

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Supporting Vulnerable Customers

3.3.1 – 3.3.4 Vulnerability Framework (FCA FG21/1)

Question 3

True or false?

3.3.1 – 3.3.4 Vulnerability Framework (FCA FG21/1)

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What the exam tests

The four drivers of vulnerability, the difference between actual and potential vulnerability, and what firms must do when they identify a vulnerable customer.

Question 5

True or false?

The four drivers of vulnerability, the difference between actual and potential vulnerability, and what firms must do when they identify a vulnerable customer

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Additional notes

Question 7

Which term matches: "A vulnerable consumer is someone who, due to personal circumstances, is especially susceptible to harm"

Question 8

What does "Actual vs potential vulnerability" mean?

Question 9

Match each term in "Additional notes" to its meaning

Tap a term, then tap its matching definition.