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FSRE 2 · Complaints and Recourse
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Complaints and Recourse
FOS award limits and time limits, FSCS compensation by category, what the PPF covers, and the 8-week complaints deadline.
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Complaints and Recourse
compensation when authorised firm fails
Question 3
True or false?
compensation when authorised firm fails
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FCA Complaints Requirements
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The Financial Ombudsman Service (FOS)
Question 6
Which term matches: "firm has given a final response, or 8 weeks have passed"
Question 7
What does "Time limits" mean?
Question 8
Fill in the blank
______ — 6 months from firm's final response; 6 years from act complained of
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The Pension Protection Fund (PPF)
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Integration and Coordination
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What the exam tests
FOS award limits and time limits, FSCS compensation by category, what the PPF covers, and the 8-week complaints deadline.
Question 12
True or false?
FOS award limits and time limits, FSCS compensation by category, what the PPF covers, and the 8-week complaints deadline
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Additional notes
Question 14
Which term matches: "£85,000"
Question 15
What does "Investment claims" mean?
Question 16
Match each term in "Additional notes" to its meaning
Tap a term, then tap its matching definition.
Question 17
Fill in the blank
______ — Most claims 100% unlimited; some policies 90% unlimited